chris cantrell

Designer of Services | Experience Strategist

Alchemer Workflow Builder

For many years, Alchemer's customers have "hacked" the survey builder to develop workflows. The new workflow product capitalizes on existing features of data collection, powerful integrations and distribution capabilities. This solution is not only powerful but also easier to construct and more efficient. Customers can now integrate their data into their business processes.

Ascent Design System

After years of design and tech debt, SurveyGizmo decided to embark on redesigning the app to be a component-based design system. This redesign allowed for our business model to grow from a DIY tool to an enterprise platform.

Finding a Doctor Journey Map

Having the opportunity to perform an ethnographic study was something new to Healthgrades. Through this we gained insight to the journey taken by our users to find a doctor and were able to determine 16 behavioral trends, gain perspectives, emotions and nearly 40 actionable insights to drive Healthgrades' strategy.

Chronic Patients Ethnographic Study

We had the opportunity to talk with people with chronic conditions such as Crohn’s Disease, Multiple Sclerosis, Type 1 Diabetes, and Chronic Pain from Scoliosis. Gaining this fresh perspective provided us with insights of how Healthgrades can fill in gaps in its service offering, and meet consumers where they are, thus becoming a trusted medical source.

More current and up to date work is available by request.

FURTHER WORK

Feel free to browse more of my past work from SurveyGizmo, Healthgrades and SCAD.

Cheers!